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ITSS consulting services fall into five categories that address the entire lifecycle for Improving IT Service Management while, remaining flexible to client needs and aligned with industry trends.

ITSM Business Advisory: Establish executive ITSM / ITIL awareness and ongoing sponsorship. Assist in establishing an effective ITSM Program Office and Working Model. Deliver ITSM Roadmaps in line with client priorities, define and sell the Business Case and manage program performance to assure the timely achievement of business and IT outcomes.

ITIL Training: Accredited Training & Certification

  • ITSM Executive Overview
  • ITIL Foundation
  • ITIL Practitioner
  • ITIL IT Service Manager (Master’s)
  • ITIL V3 Bridging
  • ITSM / ITIL Implementation and Program Management

ITSM Best Practices: Establish / Improve ITSM / ITIL practices using proven methods in partnership with our clients. Assist in team building, mentoring and detailed development of practices, always in the context of each client’s environment and situation.

ITSM / Business Integration: Establish and Improve Business / IT synergy through the integration of their respective processes, people, information and systems. Continually improve IT Business Value by providing IT Service Intelligence and Business Value metrics, thereby creating the linkage necessary for Business / IT Alignment, improved IT investment decisions and support for Business Service Management.

ITSM / ESM Tools: Establish an ITSM Framework & Architecture to promote an IT-wide understanding of inter-related tools and to facilitate the coordination of tool procurement and integration. Develop tool requirements and rapid evaluation approaches that identify and validate best-fit solutions. Work with ITIL process development streams to converge on achievable goals. Install, configure, integrate, and customize tools for each IT environment

View further details in the Service Model below or Download our ITSM Datasheet

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Just some of the services and solutions we provide:

  • Executive awareness
  • Business aligned strategies for ITSM transformation
  • ITSM Assessments and Implementation Roadmaps
  • Service Improvement Programs
  • Establish and Mentor ITSM Programs & Workgroups
  • ITSM / ITIL practice development / improvement
  • IT Efficiency Analysis and Recommendations
  • Service Intelligence solutions
  • Leveraging your existing capabilities and technologies
  • Business Service Management (BSM)
  • ITSM / ESM Tools evaluation, architecture and implementation
  • Business and IT Integration
  • Training for ITIL certification and Implementation

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  • Executive Awareness
  • ITSM Vision, Strategy and Overarching ITSM Framework
  • Establish buy-in and approach for a Service Oriented IT organization
  • Establish and Mentor the ITSM Program Office
  • ITSM Capability Assessment / Benchmarking
  • ITSM Implementation Roadmaps to suit business priorities
  • ITSM Business Cases and Outcomes Realization
  • Measurement Programs for Continuous Improvement of IT, Services & IT Business Value
  • Outsourcing Advisory and Provider Evaluation

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  • ITSM / ICTIM / ESM Tools Framework & Architecture
  • Maximize tools integration through an overarching ITSM Framework, Architecture and tool procurement policies
  • Define detailed Tool Requirements and execute RFPs, Tool Evaluation & Validation
  • Identify and architect Shared Mgmt Functions (Common Reporting & Measurement, Service Intelligence, Monitoring, etc.)
  • Tool Install & Configuration (as per client specific ITSM practices & organization)
  • Tool Customization & Automation
  • Tool Integration / Consolidation
  • Develop / Automate Custom Processes

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  • ITSM Executive Overview
  • ITIL Foundation *
  • ITIL Practitioner *
  • ITIL IT Service Manager (ITIL Master) *
  • Implementing ITSM / ITIL Practices
  • Developing an ITSM Implementation Roadmap
  • Establishing an ITSM Program Office
  • Methods for ITSM Practice Workgroups
  • Evaluating ITSM Platforms

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ITSS’ elements for successful projects include:

  • Maintaining a pragmatic focus on IT Business Value to guide project planning and decision making
  • Maintaining Relationships at all levels to ensure effective knowledge transfer and to avoid disconnects between implementation realities, business goals and executive commitment
  • Leverage the best possible Resources from ITSS, our partners and our Client’s IT Organization
  • Maintaining our SLIM and PDM Methods with the latest “knowledge and lessons learned”, in a format that is sufficiently modular to apply only those methods required by projects of varied scope, goals and degrees of completion (e.g. full ITSM improvement programs, focused ITSM issue resolution, ITSM Tool selection, etc.), yet complete enough to guide new initiatives through the entire service development / improvement lifecycle
  • Maintaining our technical and management expertise through accredited training and active project delivery

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  • Improve Business / IT synergy
  • Establish / Improve eSCM & ITIL V3 based Frameworks for Client / Provider Relationships
  • Identify and improve integration between Business and IT practices (i.e. people, processes, information and systems)
  • Improve Business / IT collaboration through integration of Business & IT capabilities, across people, process, information and systems (e.g. Service Catalog, CMDB, FTEs / Time Recording, Finance, HR & Asset Mgmt)
  • Establish Service Portals and IT Service Intelligence and Decision Support capabilities
  • Improve IT Business Value through Business Service Management (BSM) and linking IT Service Intelligence & Business metrics

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  • Guide and Mentor ITSM Programs
  • Guide and Mentor ITSM Practice Development Workgroups
  • Leverage proven ITSM / ITIL Practice Development Methods
  • Leverage actual ITSM Practice samples for significant reduction in cost & delivery time
  • Identify and Monitor ITSM tool capability to ensure that automation of process designs is achievable within time frame and budget
  • Develop Extended ITSM Practices (e.g. IT Procurement, Maintenance, ITAM, etc.)
  • Develop ICTIM Practices
  • IT Efficiency Reviews and Recommendations
  • Define comprehensive Tool Requirements based on developed ITSM Practices
  • Business Service Management (BSM)
  • ITSM / ITIL Maturity Assessments and Benchmarking
  • Guide ITSM Practices based on ISO20000
 

 
 

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