Leverage proven methods and practices to reduce risk and cost, while transferring knowledge to your IT staff…. ASAP.

Through participation in planning and, development, your IT staff quickly gain the confidence to develop ITSM practices and to support continuous improvements over the long term

ITSS has evolved a variety of relevant methods, tools and techniques for ITSM / ITIL implementation. These methods, coupled with implementation experience, can significantly reduce the time, cost and risk of ITSM / ITIL implementations and go a long way to ensuring project success and real business benefits. In addition, these methods facilitate the rapid transfer of ITSM / ITIL knowledge to your IT staff.

SLIM or Service Lifecycle Improvement Methodology is the essential guide and toolkit for project managers who are responsible for planning and managing practical ITSM / ITIL Implementations and Service Improvement Programs. They include many valuable methods and tools to ensure the successful transformation of ITSM practices and the realization of business and IT benefits.

PDM or Practice Development Methodology is the essential guide and toolkit s for ITSM technical specialists and Practice Workgroups. They address the complete development and implementation of all ITSM practice areas, individually and as an integrated capability. Similar to SLIM, they consider an integrated approach to Process, People, Information and Tools, both within IT as well as between IT and the Business.

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