Our
Team
Seasoned Service Management Architects and Project Managers with experience implementing and improving ITSM / ITIL / ESM capability, and delivering value inline with business priorities.
Guiding Principles
Business Priorities
Knowledge Transfer
Flexibility
Urgency
Risk / Cost Reduction
Experience
Established in 1994 and headquartered in Ottawa, IT Support Solutions Inc. (ITSS) specializes in IT Service Management (ITSM), ITIL and Infrastructure and Application Management. We work with IT Organizations to improve the business value of their IT Services. We deliver a full spectrum of ITSM / ITIL consulting services across several areas, including; ITSM Business Advisory, ITSM / ITIL Training, ITSM Practices & Organization Improvement, ITSM / ESM Tools and Business / ITSM Integration.
Our mission is “Improving the Business Value of IT”. We achieve this through our evolving methods for implementation and program management, maintaining up to date knowledge of ITSM best practices (ITIL V3, ASL, eSCM, ISO20000, etc.) and leading Tools, and leveraging best-fit resources.
Our clients include government and private industry in Canada and the USA. We work with small and large organizations, and are often contracted by Tier 1 Systems Integrators to delivery ITSM / ITIL solutions to their clients. Clients include: the Government Of Canada, DND, Limited Brands, Fujitsu, Capital City Savings, EDS, Computer Science Corporation, Ajilon, Systemhouse, State Farm Insurance, US Sprint, Detroit Edison, OSFI, and more...
Contact ITSS Inc.
Ottawa
Phone: 613-831-0256
Email: info@it-support.com
